Terms of Use

Version 1.0. In force from 21 August 2026.

1. About these terms

MSRA Mate is a study application and question bank. These terms are the agreement between you and MSRA Mate, and they apply whenever you create an account, subscribe, or use the app or any content in it. If you do not accept them, do not use the app.

You must be 18 or over to hold an account. The app is made for people studying for or working in the medical professions.

You can reach us at contact@msramate.com. That address is the right one for every question, request or complaint about the app, your account or your information, and we ask you to use it before taking any other step.

We may update these terms. The current version is always published at this address, and continuing to use the app after a change means you accept the version then in force.

2. Your account

Your account is personal to you and to one person only. You may not share it, sell it, lend it, transfer it, or let anyone else sign in with it, whether or not you charge for doing so.

Keep your sign-in details private. Everything done through your account is treated as done by you, and you are responsible for it.

The app limits how many devices an account may use at once. We may sign a device out, refuse a new one, or require you to remove one, and we may do so without notice where use of the account looks shared, automated or otherwise irregular.

3. What the app is for, and what it is not

The app is a revision aid. Nothing in it is medical advice, and nothing in it is a diagnostic, prescribing or treatment tool. It must not be used to make or to support a decision about the care of any person.

Clinical knowledge changes, sources disagree, and questions are written to teach rather than to describe any real patient. Before you act on anything you read here, check it against a current formulary, current national and local guidance, and the requirements of your employer and your regulator. Your professional judgement remains yours, and so does responsibility for how you use it.

We give no warranty that the content is accurate, current, complete or suitable for any purpose, and we do not promise that it is free of error.

We promise no result. Using the app does not guarantee that you will pass any examination, achieve any score, or reach any standard, and no part of the app should be read as predicting an outcome.

The content is our own practice material. It is not past examination material, it is not a syllabus, and it reproduces no examination. We are not affiliated with, endorsed by, connected to or acting for any examining body, royal college, university, medical school, regulator, employer, health service or government body, and nothing in the app should be taken as suggesting otherwise. Where such a body is named, it is named only to describe what the material covers.

The app is not a substitute for supervised training, a taught course, or a textbook.

4. Subscriptions and access

Some parts of the app need a paid subscription. Prices, terms and what each plan includes are shown before you buy, and the price shown to you at that time is the price that applies to that term.

A subscription runs for the term you choose and renews automatically at the end of it at the price then published, unless it is cancelled first. You can cancel at any time, and cancelling stops the next renewal. Your access continues to the end of the term you have already paid for, after which it ends and your saved work becomes read only. Payment is taken by our payment provider, and the fees you have paid are not refundable, in whole or in part, including for a term you did not use, a term you used only partly, a subscription you cancelled part way through, and access you lost because these terms were broken. Where you bought through an app store, that store's own purchase, renewal and refund rules apply to the transaction and we ask you to raise it with them. None of this affects rights you have by law that cannot be excluded.

We may change our prices and our plans. A change applies to a renewal, never to a term you have already paid for.

5. Content, copyright, and what you may not do

Everything in the app belongs to us or to whoever licensed it to us: the questions, the explanations, the notes, the images, the wording, the structure, the software, the name and the design. A subscription buys you access, not ownership.

While your subscription is live we give you a licence to use the content for your own private study. That licence is personal, non-exclusive, non-transferable, non-sublicensable and revocable, and it permits nothing else.

You may not, and you may not help anyone else to:

Pages shown to you carry a mark identifying the account that displayed them. A copy that leaves the app can be traced back to the account it came from.

6. If these terms are broken

If we believe on reasonable grounds that these terms have been broken, we may suspend or end your access, your subscription and your account immediately and without notice, block the devices involved, and refuse you a further account. Fees already paid are not refunded when we do so.

We reserve every other remedy available to us, including recovering our losses and our costs, and referring the matter to any regulator, professional body, employer or law enforcement agency where it is appropriate to do so. Copying and distributing our content may also be a criminal offence.

7. Availability and changes to the app

The app is provided as it is and as it is available. We do not promise that it will be uninterrupted, error free, or available at any particular time, and we may change it, add to it, withdraw features or content, or stop offering it. Some features need an internet connection, and some need a supported device and operating system.

We may suspend the service for maintenance, for security, or for reasons outside our control.

8. Our responsibility to you

We are not liable for any loss or damage arising from your use of the app or of the content, from anything you did or did not do in reliance on it, from any clinical decision, from any examination result or career consequence, or from any interruption, error, omission or unavailability.

We are not liable for indirect or consequential loss, or for loss of profit, income, opportunity, reputation, time, data or anticipated savings, or for wasted expenditure, however it arises.

Where we are liable to you despite the above, our total liability for all claims connected with the app is limited to the amount you paid us in the twelve months before the claim arose.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. If you are a consumer, these terms do not affect your statutory rights.

9. Your responsibility to us

You agree to cover us for any claim, loss, cost or expense we incur because you broke these terms, misused the app or the content, or infringed anyone's rights.

10. Your information

How we handle your information is set out in our Privacy Policy, which forms part of these terms.

11. General

These terms are the whole agreement between us about the app. If any part of them is found to be unenforceable, the rest continues to apply. If we do not enforce a term straight away, we do not lose the right to enforce it later. We may transfer our rights and obligations under these terms; you may not. Nobody other than you and us has any right to enforce these terms.

We send notices to the email address on your account. Send notices to us at contact@msramate.com.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over any dispute arising from them.